Returns & Exchanges
At Russell's Western Wear, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Please ensure that all tags remain attached and boots show no signs of outdoor wear to qualify for a full refund.
Check Eligibility
Verify that your items are unworn, have original tags attached, and were purchased within the last 30 days.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Pack and Label
Securely pack your items in the original shipping box and attach the prepaid shipping label provided through our portal.
Drop Off and Refund
Drop your package at any authorized carrier location; once we receive and inspect the gear, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing